At FamousCondoms, your satisfaction and privacy are our top priorities. We take great care in ensuring that all our products are delivered in perfect condition and handled with the highest level of hygiene and discretion.

Because of the intimate nature of our products, we are unable to accept returns or exchanges once a package has been opened or used. However, we want every customer to feel confident shopping with us — so here’s how we handle returns and replacements:

🛍️ Eligibility for Returns

We accept returns or offer replacements only if:

  • You receive the wrong item or an incorrect quantity.

  • The product arrives damaged or defective.

  • The package is unopened and unused (within 7 days of delivery).

To qualify, items must be in their original sealed packaging, and you must provide proof of purchase (order number or receipt).

🔄 Return Process

  1. Contact our customer support team within 7 days of receiving your order.

  2. Share details of your issue with clear photos (if applicable).

  3. Once approved, we’ll arrange a replacement or refund according to your case.

💳 Refunds

Approved refunds will be issued to your original payment method within 5–10 business days after the returned product is received and verified.

🚫 Non-Returnable Items

  • Opened or used condoms and accessories

  • Items purchased on sale or with promotional discounts

  • Gift cards or downloadable content

🔒 Discreet Handling

All returns and replacements are processed with complete confidentiality to respect your privacy.